Salema booking policy
To provide sufficient reassurance for your booking with Simply Salema at this current time, we would be pleased to exceptionally deviate from our cancellation policy and related provisions dealing with events beyond our reasonable control set out in our standard Booking Terms and Conditions, which govern any contract we would enter into with you in respect of your booking. Instead of applying such cancellation policy and related provisions dealing with events beyond our reasonable control in the event any applicable circumstances arise, and you having to claim on your travel insurance (which may or may not be possible depending on the terms of your insurance policy), we would roll-over all monies paid by you for your booking as a credit voucher. Unless otherwise agreed, the voucher would have no ‘cash-in’ value and expire after 24 months from your booking start date. The voucher could be used towards any future booking within this period, subject to availability. Should the price of your future booking exceed the voucher value, an additional cost equal to the difference would be payable.
Please note this exception would only apply for specific Covid-19 / pandemic related circumstances beyond our reasonable control that make it impossible for us to fulfil the contract in respect of your booking and for your booking as contracted for to go ahead at all or in any fundamental respect(s), including (for example and without limitation) any government directives prohibiting international travel, border closures, closure of the ski resort, closure of holiday accommodation and/or mandatory lockdown requirements put in place in either Portugal and/or your home country (e.g. the UK). This exception would also apply to any mandatory requirement to quarantine on either arrival in Portugal or on return to your home country (e.g. the UK) due to where you have travelled from and/or through but, for the avoidance of doubt, it would not apply to (for example and without limitation): (i) your ‘disinclination to travel’ for any other reason; (ii) you, or anyone in your booking party, testing positive for Covid-19 and having to quarantine for a period of time, or being notified or otherwise becoming aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where he or she otherwise suspects he or she may have Covid-19) and having to self-isolate for a period of time, prior to the booking commencing or once the booking has commenced; (iii) you, or anyone in your booking party, failing any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or failing to submit for testing or assessment when requested to do so, and as such being denied the opportunity to board, embark or travel, entry to the destination or access to the services or being otherwise unable to proceed with the booking or that portion of the booking; (iv) the curtailment of any booking due to any circumstances beyond our reasonable control (whether Covid-19 / pandemic related or otherwise) arising once the booking has commenced; or (v) any non Covid-19 / pandemic related circumstances beyond our reasonable control.