We hope you find the following frequently asked questions and answers helpful. Please don’t hesitate to contact our office team if you can’t find what you are looking for or require any further clarification.
Booking Your Holiday
What deposit is needed to secure the holiday?
A deposit of 25% of the accommodation rental cost is required.
What payment methods do you accept?
Please make your payment online through your MyBooking area. Alternatively, we can also accept payment by bank transfer (details below), over the phone by debit or credit card, or by cheque (payable to ‘Simply Morzine Ltd’). Please note that payments made using credit cards (Visa Credit or MasterCard) are subject to a fee of 2.5% of the amount being charged.
Bank name: HSBC
Account name: Simply Morzine Ltd
Sort code: 40-32-14
Account number: 61279327
IBAN: GB02MIDL 403214 61279327
For transfers from foreign bank accounts, please ensure that any fees are incurred by the sender’s bank (not recipient).
Please reference all payments with the lead booking name and your holiday arrival date.
Is there a charge for using a credit card?
There is a 2.5% handling fee for credit card payments (no fee for debit cards).
When do I have to pay my holiday balance?
The balance is due 8 weeks before your arrival date. Should you book within 8 weeks of your arrival date, the full holiday cost is due at the time of making your booking.
When is your changeover day?
We primarily operate with a Saturday changeover day but can often offer more flexible arrival and departure days.
Do you accommodate short breaks?
Short breaks are available at our discretion.
I need to cancel my holiday. What do I need to do?
Cancellations must be notified to us in writing by the Party Leader, either through the post or by email and will only be effective when we receive the written notice of cancellation at our office. We operate a sliding scale of cancellation charges as set out below:
|Number of weeks before departure||Percentage of your holiday cost (excluding insurance)|
|10 or more ||Deposit|
|10 – 6 ||60%|
|6 – 4||80%|
|4 or less||100%|
Travel & Transport
How do I get to Salema?
Guests can hire cars or book transfers to and from Faro or Lisbon airport.
Where should I fly to?
Salema is closest to Faro airport, just over an hour drive but guests can also fly to Lisbon airport, around a 3-hour drive.
Do I need a car?
We would recommend hiring a car. This gives you more freedom to travel to supermarkets, beaches and the local Algarve area.
Do you provide airport transfers?
Airport transfers can be booked independently by our recommended providers.
Are flights included?
No. Guests independently book their preferred flights to either Faro or Lisbon airport.
Do you have parking facilities?
Yes, all of our properties have parking facilities.
How do I add different travel arrangements to my booking?
Please go to the Travel tab of your MyBooking area. In the top right corner there are green buttons to ‘Add arrival’ and ‘Add departure’. Please note that each travel arrangement must be added individually using these buttons. This applies to your arrival and departure arrangements and if your group are travelling separately, for example on different flights or some self driving, then each travel arrangement needs to be added separately and the corresponding guests assigned to each travel arrangement. Guests must be assigned to one and only one arrival and departure.
Are you able to make activity or restaurant reservations for me?
Our resort manager is available to assist with any reservations and to offer a helpful concierge service.
Does my accommodation have TV?
All our villas (with the exception of Casa Tulipa) have UK Freesat TV. Casa Vista Paraiso has full UK Sky TV.
Do I need to bring beach towels?
We provide bathroom and beach or pool towels.
Do I need to bring a hairdryer?
We provide hairdryers.
What is included in my welcome pack?
Our welcome packs comprise of wine, beer, soft drinks, fruit juice, fruit, milk, cereal, tea, coffee & sugar. We also provide provisions such as toilet roll, dishwasher tablets, washing up liquid & cleaning materials. Food hampers for late arrivals are available at an extra charge on request.
Are the swimming pools heated?
Yes, pool heating is available in all of our villas (excluding Casa Tulipa). Please see the relevant accommodation pages for when this is included.
What is included in the holiday price?
Please see the What’s Included section of the relevant accommodation pages for a full list of what is included. As a standard this includes exclusive occupancy of the villa, welcome pack, private swimming pool and luxury beds and linen
Can I walk to local bars and restaurants?
Yes, the peaceful village of Salema is only a 5-minute walk from our villas. There is a number of lovely bars and restaurants.
What time is check in and check out?
Check in usually possible at 16:00pm. We ask guests to check out of the villa at 09:30am.
If I experience any problems during my stay what should I do?
Our resort manager is available to help and assist with any concerns you may have.
Does my accommodation have Wi-Fi?
All of our properties have Wi-Fi internet access.